Some products are available directly from Cook, and some products are available through distributors. Please select your country below to see who to contact in your area for the type of product you need.
If you would like to use Online Ordering, please contact Customer Support to set up an account.
Once you have an account, you can place an order any time!
For customers with an existing account, place your order here 24 hours a day.
If you want to find out more about EDI or set up an account this way, we’ll take you through the steps to begin the EDI setup process.
Every product has both a reference part number (RPN) and a 6-character order number. Both of these numbers appear on our product datasheets, website product pages, and in our catalogues. You can use either of these numbers when you place an order. If you have the product’s RPN but your ordering system uses 6-character order numbers, then you can use our Product Number Converter to get the correct number.
For Cook products purchased from distributors
If you buy Cook products from one of our distribution partners, please contact them for shipping and delivery terms in your region.
For products purchased directly from Cook Medical
Placing orders, changes, and cancellations
For urgent orders, Cook advises customers to contact Cook Customer Support by telephone to ensure the availability of the required product(s) and to agree on the shipment method before placing the order.
Orders that have been shipped cannot be changed or cancelled. Products can be returned as set out in the “Returned Goods Policy” section below.
Dispatch of shipments
All products on a given order are shipped as they become available, which may result in several shipments for one order.
| Type of product or order | Timing of dispatch |
| Stock products | Same day order is placed |
| Non-stock products | 4 to 8 weeks from the order confirmation date |
| Custom made devices | 3 to 10 weeks from order confirmation date |
| Standing orders | On dates agreed as per individual agreements |
| Other products | As advised when the products are ordered |
Delivery
Standard delivery throughout Europe is 72 hours, but some deliveries may arrive more quickly, depending on the customer’s location. Standard delivery is available free of charge.
For urgent deliveries, Cook is pleased to offer four special delivery options, shown below. The availability of special delivery options depends on the customer’s shipping address. We kindly request that customers contact Customer Support to determine the availability of these options before ordering and to confirm rates applied.
For full shipping and delivery terms, please contact your local Customer Support team.
| Special delivery options | Arrival time | Charges |
| Express Delivery | By the end of the day following the day of dispatch | Possibly |
| Special Delivery Pre 9:00 am | Before 9:00 am on the day following the day of dispatch | Yes |
| Special Delivery Pre 12:00 pm | Before 12:00 pm on the day following the day of dispatch | Yes |
| Special Saturday Delivery Only for very urgent weekend deliveries. Any orders requiring this option must be submitted by telephone to our Customer Support Department. |
Situation dependent. Contact Customer Support. | Yes |
For Cook products purchased from distributors
If you buy Cook products from one of our distribution partners, please contact them to learn their terms and policies.
For products purchased directly from Cook Medical
| Timing of proposed return | Are returns accepted? | Credit and restocking fees |
| Within 14 days from date of shipment | Cook will accept returns | Cook will issue full credit for the value of the product(s) only.
Unfortunately, we cannot issue credit for handling fees. |
| After 14 days from date of shipment, but before 90 days from date of shipment | Cook will accept returns | Full credit will be issued against the value of the products only, less a restocking fee calculated as 20% of the invoice price for the product(s).
Unfortunately, we cannot issue credit for handling fees. |
| After 90 days from date of shipment | Cook will accept returns (exceptions to this might be applied depending on market-specific legislation) | No credit will be issued. |
We will not accept a return of a nonstock item.
You must request authorisation before you return any items that you received from your local Customer Support team or relevant distribution partner. Requests for product returns must include:
All returned products must be received in their original, unopened packages and be undamaged and packed appropriately for shipping. Items must be in saleable condition and suitable for restocking.
Please follow these guidelines when you prepare your return:
Some products are available directly from Cook, and some products are available through distributors. Please select your country below to see who to contact in your area for the type of product you need.